Terms of Service

Last updated: 3 July 2026

These terms govern the services provided by LONUT, a sole proprietorship registered in Singapore (UEN 53462899X), to its business clients, and your use of this website.

Services

LONUT provides messaging automation, WhatsApp Business Platform integration, and related software services. The specific scope, fees, and service levels for each client are set out in a separate written agreement between LONUT and that client. Where those agreements differ from these terms, the agreement prevails.

Client responsibilities

Clients using our messaging services must:

• Hold the rights to the phone numbers and business accounts we connect on their behalf;
• Comply with the WhatsApp Business Terms of Service, the Meta Platform Terms, and WhatsApp's Business Messaging Policy, including rules on opt-in and acceptable message content;
• Comply with applicable law, including Singapore's Personal Data Protection Act 2012 and Spam Control Act, in their use of the systems we operate.

Acceptable use

Our services may not be used to send unsolicited bulk messages, deceptive or unlawful content, or to harass any person. We may suspend service where continued operation would breach platform policies or applicable law.

Third-party platforms

Our services depend on third-party platforms, including the WhatsApp Business Platform operated by Meta. We are not responsible for outages, policy changes, or actions taken by those platforms, though we will make reasonable efforts to adapt our services when they occur.

Liability

To the maximum extent permitted by law, LONUT's aggregate liability to a client is limited to the fees paid by that client for the service in the three months preceding the claim. We are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the Singapore courts.

Contact

Questions about these terms: hello@lonut.systems.